Job Title: 2ndLine Engineer
Location: Swindon (Onsite, occasional travel to customers)
Salary: £35,000 - £37,000
Overview
A busy IT team in Swindon is looking for a 2nd Line Engineer to take on a varied, hands-on support role. Youll work across internal systems and client environments, tackling a steady mix of technical issues and getting involved in day-to-day problem-solving. There will also be occasional visits to customer sites, adding some variety to your week without taking you away from core support work.
Responsibilities
* Provide 2nd line support for Windows Server, Active Directory, Windows 11, and Microsoft 365 / O365
* Troubleshoot networking, security, and endpoint management issues
* Manage tickets and SLAs using Datto Autotask (ITSM)
* Assist with Intune / device management
* Support IT service implementation projects and helpdesk processes
* Perform occasional on-site visits to customer environments
Required Skills
1. 5+ years IT support experience (MSP experience desirable)
2. Strong knowledge of Windows Server, Active Directory, Windows 11, and Microsoft 365 / O365
3. Networking and security fundamentals
4. Experience with Datto Autotask and Intune / device management
5. Strong problem-solving skills and ability to work independently and as part of a team
6. Full U...