We are excited to be recruiting a Neighbourhood Care Coordinator. The Neighbourhood Care Coordinator will act as a trusted, named point of contact for residents with health, wellbeing and social care needs.
Working across organisations within the neighbourhood partnership, the post holder will support individuals to navigate services, overcome barriers, and access the right support at the right time.
This innovative role focuses on taking a whole-person approach to care, recognising that a resident's health, social circumstances and personal goals are often interconnected. The Care Coordinator will work closely with health, social care and voluntary sector partners to ensure coordinated and person-centred support for people living in Buckinghamshire.
The post holder will build strong relationships with residents, families, and professionals across the system. In addition, they will play an important role in improving the experience of residents by navigating them through their health and wellbeing journey, gathering feedback, supporting people to take an active role in their health and wellbeing, and contributing to service development across the neighbourhood partnership.
Main duties of the job
* Act as the named Care Coordinator for a caseload of residents.
* Build positive, trusted relationships with residents, their families and carers, supporting them throughout their care journey.
* Take a whole-person approach by understanding each resident's physical health, mental health, social circumstances and personal goals.
* Support residents to access services across primary care, community health, mental health, social care, housing and voluntary organisations.
* Maintain regular contact with residents to ensure care plans are progressing and any new needs are identified early.
* Work closely with wider system partners such as GPs, nurses, social workers, allied health professionals, mental health teams and community organisations to coordinate care and ensure a joined-up approach.
* Support residents to understand their conditions, prepare for appointments and increase their confidence in managing their own health and wellbeing.
* Collect and record patient feedback and outcome measures to help improve services and resident experience.
* Maintain accurate records and manage referrals in line with information governance and data protection requirements.
* Coordinate multidisciplinary team meetings and case discussions.
Person Specification
EDUCATION, QUALIFICATIONS & TRAINING
* GCSE or equivalent in English and Maths, grades A-C
EXPERIENCE
* Experience of working in a Health or Care setting
* Proficient in the use of health or care digital systems
* Experience of coordinating patient care
* Experience of handling difficult conversations
* Accurate data entry, typing and checking skills
* Experience of using excel spreadsheets for data management
SKILLS, ABILITIES & KNOWLEDGE
* Proficient in all aspects of Microsoft Office
* Proven ability to work to deadlines, prioritise and multitask
* Local knowledge of community healthcare and social care
SPECIAL CIRCUMSTANCES
* Ability to travel between sites in a timely manner if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Buckinghamshire Healthcare NHS Trust
Address
Buckinghamshire Healthcare NHS Trust
With regular working across all neighbourhood partner organisations throughout Buckinghamshire
Salary
£28,392 to £31,157 a year per annum pro rata for part time
Contract
Fixed term
Duration
12 months
Reference number
434-C7891480-A
Job locations
Buckinghamshire Healthcare NHS Trust
With regular working across all neighbourhood partner organisations throughout Buckinghamshire
We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
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