Summary
Kickstart your career as an Apprentice at RSP UK in Roxton, Bedford! This varied apprenticeship role is a great opportunity to gain hands-on experience supporting the Service, Operations, Engineering and Training teams. You will carry out a range of administrative tasks that contribute to the smooth day-to-day running of the business.
Wage
£22,193.60 a year
Training course
Business administrator (level 3)
Hours
5 days, 8 hours 8.30am - 5pm (with 30 minute unpaid lunch).
40 hours a week
Start date
Monday 15 September 2025
Duration
1 year 9 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Support Administration Apprentice for RSP UK, you’ll learn how different parts of the organisation work together, gaining valuable skills in communication, organisation, and business operations. As a successful candidate, you will show a positive attitude, a willingness to learn, and a proactive approach to tasks. Enjoying working as part of a team, showing flexibility when priorities change and being confident in communicating with colleagues across different departments.
Job roles and responsbilities:
To provide administrative support to the service team, including data entry, document management, updating service records, creating basic quotations, scanning PDI paperwork etc.
As well as managing incoming calls and emails, responding to routine enquiries or once agreed with the Senior Operations Coordinator, directing them to the appropriate team members.
You will assist with scheduling service appointments and coordinating Engineers.
Ensuring all documentation is filed and archived according to company procedures.
You will monitor and maintain facilities stock levels, ensuring essential supplies are ordered and replenished as needed.
You will support Training Coordinator by completing administrative tasks such as scanning and archiving customer information, supporting diary management and providing cover in the event of absence.
You will support Sales Coordinator, e.g. preparing CPA agreements for lead in vehicles. Ensure the RSP vehicle fleet is compliant, e.g. MOTs, PMIs, Tachograph calibration, etc. and providing cover in the event of absence
Where you'll work
Bedford Road
MK44 3ET
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BEDFORD COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* Level 3 Business Administration
* Level 2 Functional Skills English and maths
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
communication skills
Other requirements
RSP UK are based in Roxton, Bedford so you would need to be able to get to this location. Please be aware that public transport connections are limited. College attendance will be once a month at Bedford College. Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team. Please note this is part of the recruitment process and must be completed in order for your application to be progressed to the next stage. Please consider the employers location think about and how you will get to work and college.