A global travel services company is seeking a Performance Delivery Manager - BPO to drive operational excellence across their BPO partner network. The successful candidate will monitor performance metrics while ensuring outstanding customer experiences. Ideal applicants will have 3+ years of BPO operations experience, strong analytical skills, and the ability to manage escalations. The role offers various employee benefits including generous leave, health plans, and hybrid working options in Edinburgh. #J-18808-Ljbffr