Role Overview
Our client, a growing third-party logistics (3PL) provider operating within the non-food sector, is seeking an experienced Head of Operations to lead and optimise multi-site warehouse and logistics operations. This role carries full accountability for operational performance, service delivery, cost control, and people leadership across a diverse customer portfolio.
The successful candidate will drive operational excellence, standardisation, and continuous improvement while ensuring high service levels in a fast-paced, contract logistics environment.
Key Responsibilities
Operational Leadership
* Provide strategic and hands‑on leadership across multiple non‑food 3PL operations
* Ensure consistent service delivery in line with customer SLAs and contractual requirements
* Drive standard operating procedures and best practice across all sites
Performance & Continuous Improvement
* Lead productivity, cost efficiency, and quality improvement initiatives
* Use KPIs to monitor performance across labour, throughput, accuracy, and cost
* Champion Lean, CI, or operational excellence methodologies
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