Summary
The role will include progressively more complex work throughout an apprenticeship period. When you’re not studying you’ll work alongside experienced officers to engage with tenants and landlords, assess housing standards, process property licence applications, identify regulatory breaches and investigate non-compliance with housing related laws.
Wage
£23,557 a year
Training course
Regulatory compliance officer (level 4)
Hours
Monday to Thursday, 8.30am - 5.00pm. Friday, 8.30am - 4.30pm.
37 hours a week
Start date
Saturday 1 November 2025
Duration
2 years
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* To participate under supervision in the delivery of specific duties for the work of the Selective Licensing Team.
* To assist officers across the service in undertaking their varied roles including engaging with tenants, assessing housing standards, processing licenses, identifying regulatory breaches, investigating non-compliance and consideration to enforcement options in accordance with the regulatory framework.
* To undertake clerical and administrative duties in relation to the processing of requests for service, dealing with correspondence and inputting data into the management information system.
* To process licence applications including the completion of relevant checks on applications, sending consultations and other associated tasks.
Where you'll work
Civic Centre
Regent Street
Gateshead
NE8 1HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CSA (SERVICES) LTD
Training course
Regulatory compliance officer (level 4)
What you'll learn
Course contents
* Plan and deliver compliance support services in line with business expectation
* Carry out activities in line with their organisations regulatory outcomes - ensuring business prosperity and consumer/environmental protection
* Work within the organisations policies and procedures and the law
* Assess regulatory risks and use risk assessment to guide their activities and target resources
* Gather, analyse, use and share data to inform risk assessment
* Engage constructively with business and tailor their approach to businesses that they interact with
* Take account of the provisions of statutory Codes in order to engage effectively with businesses
* Plan their compliance support activities so as to deliver their responsibilities efficiently
* Work as part of a team building and maintaining good working relationships with both business and regulator stakeholders
* Make appropriate intervention choices to have the greatest impact on supporting compliance
* Take a proportionate approach to intervention choice
* Work effectively with other organisations
* Prepare appropriately for checks on compliance
* Conduct interventions in a proportionate manner
* Be responsive to the circumstances encountered
* Make informed assessments of compliance and risk
* Follow-up on checks on compliance in an appropriate manner
* Promote the importance of compliance, and their organisations role in supporting compliance
* Provide information and guidance that is needed by businesses and/or those they regulate
* Provide the tailored advice that is needed by businesses where appropriate
* Communicate effectively with businesses that have failed to comply
* Work with partner organisations to support proportionate, risk based responses to non- compliance
* Conduct thorough investigations of non-compliance and allegations of non-compliance
* Take actions to deal with non- compliance using a wide range of interventions including advice and guidance, formal letters and notices. Where necessary impose sanctions
* Provide appropriate support for those adversely affected by non-compliance
* Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available and using and sharing it appropriately
* Monitor and report on their activities and performance
* Evaluate their activities in relation to their regulatory objectives and their organisations strategic priorities
* Use IT systems to manage, share and store information in accordance with data protection requirements where appropriate
* Use digital technologies to communicate with and support partner organisations and regulated entities
* Use digital competencies to support the regulation of online markets
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* English Language (grade 4-9)
* Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Administrative skills
* Analytical skills
* Logical