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Customer Service Advisor (12 Month FTC), Stretford
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Client:
Page Personnel
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6169294a56e1
Job Views:
7
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
* 12 month fixed term contract with the possibility of being made perm!
* A great opportunity to work for a leading business!
About Our Client
This opportunity is with a medium-sized organisation in the business & professional services sector, known for its commitment to providing high-quality products and services. The company values efficiency and customer satisfaction, fostering an environment where employees can thrive.
Job Description
* Respond promptly to customer inquiries via phone, email, or chat channels.
* Provide accurate information about products, services, and order statuses.
* Resolve customer complaints efficiently, ensuring a positive resolution.
* Maintain accurate records of customer interactions and transactions.
* Collaborate with internal teams to address and escalate issues when necessary.
* Assist in processing returns, exchanges, and refunds in line with company policies.
* Identify opportunities to improve customer satisfaction and share feedback with the team.
* Support other administrative tasks within the customer service department as needed.
The Successful Applicant
A successful Customer Service Advisor should have:
* Previous experience in a customer service role is essential.
* Strong communication skills, both written and verbal.
* Ability to handle customer queries with patience and professionalism.
* Good problem-solving skills and attention to detail.
* Proficiency in using customer relationship management (CRM) systems or similar tools.
* A proactive approach to learning and improving processes.
* Flexibility and adaptability to manage a variety of tasks effectively.
What's on Offer
* A competitive salary of approximately £23,400-£28,600 per annum.
* 12-month fixed-term contract with potential opportunities for growth.
* Supportive company culture with a focus on employee well-being.
* Convenient location in Manchester with access to transport links.
* Valuable experience within the retail sector's customer service department.
This is an exciting opportunity to develop your skills while contributing to a respected organisation. If you are passionate about customer service and ready to make an impact, apply today!
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