Service Desk Analyst – Foot Anstey
We're one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let's shape the future together.
We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.
The role in 60 seconds
* Role: Service Desk Analyst
* Team: IT Service Desk
* Location: Bristol
* Working Pattern: Full time
* Why this role matters: You will play a key role in delivering consistent, high-quality IT support ensuring high quality service expectations and business needs across the firm.
What you'll do
* Provide 1st and 2nd line technical support and advice to over 700 employees throughout the Firm.
* Log and resolve incidents and requests raised with the team in a timely manner and in-line with our expected SLAs. Where necessary you will escalates to other internal or external resources yet remain the internal point of contact until resolution.
* Assist in the day-to-day operation of the technology installation, specifically to include the smooth running of all laptop hardware, software, printers and smartphone devices.
* Work within the ITIL framework in relation to incident, problem, change, knowledge and asset management.
* Manage the incident process from beginning to end.
What we're looking for
* A high level of customer service skills, working collaboratively as part of a busy, close-knit team. Equally, you need to be happy to work with autonomy, taking responsibility for your own workload and seeing things through to conclusion.
* Proven technical knowledge and a track record of providing high quality 1st and 2nd line support via an IT Service Desk.
* Experience of working with and providing support for the full range of Microsoft 365 business productivity tools.
* Strong organisational and prioritisation skills with the ability to take responsibility for multiple jobs simultaneously.
* Self-motivated individual who gains satisfaction from providing excellent customer service.
* The ability to use initiative and thinking in everyday problem solving.
* The capability to work well to deadlines and keep calm under pressure.
* Willingness to travel on occasion to visit our other offices when required.
Join a seriously ambitious firm
* An ambitious growth strategy that opens up opportunities for our people to make their mark.
* A client base that spans household names, thriving startups, and ambitious enterprises.
* A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
* A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
* Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.
Progressive benefits tailored to you
* Competitive salary and performance-linked bonus.
* Enhanced parental leave policies.
* Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
* An open, flexible working environment.
* Find out more about our benefits and work environment here Life at Foot Anstey | Foot Anstey
Ready to apply?
* Hit the "Apply Now" button.
* Send us your CV and a quick note on why this role is perfect for you.
* Our team will review your application and be in touch, whatever the outcome.
* Invited for interview? With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step.
* We're here to support your individual needs. If you require any adaptations or adjustments, we're more than happy to accommodate these.
* Before your interview, we'll contact you to discuss the themes we’ll cover and answer any questions you might have.
* If you'd like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know.
Salary Range: £30,485.00-£30,485.00
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Law Practice
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