Job Summary
Please note this is a casual vacancy working in our unit in Bournemouth on an ad‑hoc basis covering periods of annual leave and sickness. Working as part of a team in a busy office or reception environment, you will carry out administration tasks efficiently and friendly to ensure clients feel accepted, supported and confident about BPAS services. As a Casual/Bank employee you will benefit from flexible hours that suit you and a pensionable income.
Responsibilities
- Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
- Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the client’s episode of care.
- Monitor, edit and amend appointment list, using BPAS booking system, informing clients if changes to their appointment become necessary.
- Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and dispatch statistical information and reports.
Qualifications
- Proven experience working within an office environment where administration duties were carried out.
- Excellent communication skills both internally and externally, with a friendly and positive attitude towards clients, colleagues and external parties.
- Experience dealing face‑to‑face with patients who may be upset, within a care environment.
- Knowledge of clerical procedures including documentation checking, telephone, and reception duties.
- Good attention to detail, supportive towards colleagues and clients, and an effective team player.
About BPAS
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence‑based, not‑for‑profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
Benefits & Conditions
- 34 days annual leave (including bank holidays)
- Life assurance at 3× salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family‑friendly policies to support work‑life balance
