Social network you want to login/join with:
Warranty Test Analyst | Havant, Hampshire | Onsite Position
We are seeking a Mechanical Test Analyst to join a large manufacturing company based in Havant, Hampshire.
In this role, you will drive the continuous improvement of our products and strengthen the support to Customer Care EMEA Team, as you investigate and analyse products that have been returned under warranty claims.
You will be responsible for investigating the claim reported against the product, executing testing on the test bench and providing detailed analysis and evaluation reports to conclude cause of failure and/or error descriptions, sharing your findings with the Quality and Customer Care Teams.
The ideal candidate will have a passion for problem-solving, alongside the knowledge and experience to conduct mechanical bench testing. You will need to be able to attend the site in Havant daily to undertake this role.
Job Responsibilities
* Analysis of units that are the subject of a claim, including detailed planning of the Customer Complaint Handling analysis, the professional execution including possible tests on the test bench as well as the follow-up of these.
* Raising customer claims in SAP to assist the Warranty Claims Administrator.
* Close collaboration and liaison with key stakeholders in our global quality departments to help support the evaluation of the units with regards to the cause of failure, and the customer error description.
* Preparation of detailed analysis report for the further processing of complaints.
* Some site visits to UK customers with a view to carrying our on-site troubleshooting for critical customer complaints.
* Supporting the Customer Complaint Handling workshop area in the implementation of new analysis and testing methodologies and processes as appropriate.
* Participating in personal development and training to ensure you remain up to date regarding new Danfoss products and new product innovations.
Background and Skills
* Knowledge in mechanics, including bench testing
* Demonstrable experience working in a production or workshop environment
* Strong communicator both written and oral, able to write detailed reports and liaise with stakeholders in UK and internationally
* Enthusiasm to acquire knowledge about new technologies and products
#J-18808-Ljbffr