Major Incident Manager
Office based - Belfast
Be at the heart of real time action. Come and join the team.
We've just launched our brand new Tech Ops Command Centre in Belfast at our Hillview House office, and we're growing a high impact team of Major Incident Managers who thrive in fast paced, high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services.
Customer first, always Fearless innovation ? Achieve together Everyone is valued
You'll join a newly forming, collaborative team where you'll play a vital role in shaping how our Command Centre operates and evolves.
Eligibility to undergo SC Clearance
What you'll be doing
1. You'll be the driving force behind the end-to-end management of our highest-priority incidents. That includes:
2. Taking full ownership of major incidents from start to finish
3. Determining severity, verifying priority, and reallocating where needed
4. Ensuring timely progression through to recovery and resolution
5. Acting as the central communication point across Service Delivery, technical teams, and leadership
6. Facilitating incident bridges and conference calls
7. Keeping stakeholders informed with clear, accurate, real-...