Who we are:
Homesearch is the lettings service provided by Vico Homes. Each week, we advertise all available homes from Vico Homes and other Registered Social Landlords on our Homesearch website. Our aim is to provide our members all the information needed to be able to apply for one of these homes.
Join our Homesearch team as a Senior Homesearch Officer, where you will assist in the management of applications, allocations, voids and new tenancies ensuring a comprehensive customer focused service for all users.
What youll be doing:
As the Senior Homesearch Officer, you will be responsible for the day-to-day operational management and development of the service. Your responsibilities will include:
* Manage complex Homesearch applications
* Manage adverts for homes
* Maintain relationships with internal and external partners
* Implement policy changes and handle complaints
* Establish partnerships with external agencies
* Contribute to strategy development and team plans
* Ensure tenancy allocations adhere to policies and legislation
* Assist in minimising void rent loss and enhancing customer satisfaction
* Promote health and safety, and a safe working environment
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