Customer Service/Production Planner
Print/Retail/Product/Production
£27,000 - £30,000
Crosshills, Bradford
9-5 Monday to Friday
Hybrid one day a week after successful probationary period
Office based.
21 days holiday plus banks, added holidays per every year in service up to 25 days. Pension contribution, fun days and daily office incentives.
One of my well-established Retail manufacturing clients has a new opportunity due to growth for a Customer Service Account Manager.
As the Account Manager will be involved in all aspects of customer support, managing from the artwork stages of products all the ay through to production and delivery to client. Based in a modern fast paced manufacturing open office site.
This role is ideal for a pro‑active and well organised Customer Service Account Manager who is looking to develop their existing client management skill set.
You will be one of the main contacts for some Huge National Key Accounts advising on projects and product services this company additionally provide - this is a very challenging customer account management role.
The Account Manager will liaise with the Artworks teams for sign off with the clients., manage samples, production timescales and manage to critical production path through to completion.
You will build fun professional relationships with the customers and diarise calls with them looking after all of their needs, checking on their project orders and keeping them happy.
Overview
Taking a lead role and daily point of contact for client (Brand Owner, Retailer) and customer (Garment Manufacturer)
Personally responsible for your allocated accounts alongside Key Account Manager(s)
Responsibilities
* Product development - specification, design, sampling, preparing and updating costing and development sheets
* Product management - inventory planning and monitoring, logistics, system setup
* Build on and maintain excellent client relationships
* Work closely with Key Account Manager(s) to achieve required outcome of projects
* Customer management - order processing and monitoring
* Managing design and Artwork concept with all client orders for production teams
Working in busy & thriving office, you have an excellent telephone manner and the confidence to maintain a high level of customer service.
You will need to have experience working in a account management product processing role.
Competitive salary offered dependant on experience £27,000 - £29,000 with free parking on site.
Situated in a great new office environment.
If this sounds like a great opportunity for you and you match the criteria then please apply and I look forward to hearing from you!
Lisa
FARR Associates
Recruitment Specialist
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