Position Overview
The Main Reception Team at Fulham Road, London, is seeking a full-time shift receptionist to join their team. This role is vital for the seamless functioning of Main Reception, where you will offer reception services to patients, relatives, staff, and contractors in a bustling environment. As a valued member of our multidisciplinary team, this role necessitates excellent interpersonal, verbal, written communication and organisational skills. Managing emergency situations with composure, tact, and diplomacy is crucial. Essential keyboard/IT skills are required, while hospital experience, though advantageous, is not mandatory. This full‑time position demands 37.5 hours per week.
Key Responsibilities
* Provide reception services to patients, relatives, staff, and contractors in a high‑traffic environment.
* Manage emergency situations with composure, tact, and diplomacy.
* Deliver a professional, welcoming, and efficient reception service to patients, visitors, and staff across Trust sites.
* Exercise sound judgment, initiative, and effective problem‑solving skills in managing a wide range of administrative and operational tasks.
* Respond appropriately to ad‑hoc requests from other members of the Facilities Directorate where the scope aligns with the role.
* Act as a reliable point of contact for internal and external stakeholders while maintaining high standards of professionalism, confidentiality, and customer care.
Required Skills & Qualifications
* Excellent interpersonal, verbal, written communication and organisational skills.
* Strong keyboard/IT skills and ability to use hospital computer systems.
* Full‑time commitment of 37.5 hours per week with flexibility across Trust sites.
* Hospital experience is valuable but not mandatory.
About the Trust
The Royal Marsden NHS Foundation Trust is a world‑leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees’ work‑life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements.
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