Operations Engineer Location: Telford (Security Clearance: SC required ) Project Duration: 12 May 2025 - 30 June 2027 Role Summary: Operations Engineer supporting the Transfers Team. Responsible for maintaining system stability, managing incidents, and ensuring live service continuity across key platforms such as EPG/PTX and KANA. This role requires active SC clearance due to the sensitive nature of the work. Key Responsibilities: Delivering live service support with a focus on SLA adherence and high availability. Investigating incidents and performing root cause analysis via ServiceNow. Conducting daily checks, queue monitoring, and routine operational validation. Supporting infrastructure activities including patching and failover processes. Assisting with onboarding and providing cross-team support. Engaging in workshops, service reviews, and collaborative problem-solving sessions. Core Skills & Technologies: Essential: ServiceNow, Live Service Support, Incident Resolution, Root Cause Analysis Desirable: ITIL Framework PowerShell scripting Job Scheduler tools Splunk & Dynatrace for monitoring and diagnostics GitLab version control Windows environment experience Additional Attributes: SC clearance required and maintained throughout the role. Strong methodical and analytical skills for issue resolution. Awareness of business impact and commitment to service excellence. AWS Cloud certification beneficial but not mandatory.