A government agency in the UK is seeking a Customer Experience Director to lead strategic and operational initiatives aimed at enhancing customer service. This executive role involves overseeing a team of over 300, driving improvements in customer engagement, and ensuring high-quality service delivery. The ideal candidate will possess strong leadership and communication skills, with a track record of service transformation. You will work closely with executive management and external stakeholders to implement innovative solutions and improve outcomes. #J-18808-Ljbffr