Position: Customer Service Team Leader Location: Dudley, West Midlands Job Type: Permanent / Onsite My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Service Team Leader to head up the team in the UK head office! Role and Responsibilities – In this role, your main responsibility will be to lead the daily delivery of service activities, taking ownership for teams’ overall tasks and workload. Other responsibilities include: Mentor and train the Customer Service team to meet expected service standards Collaborate with the Customer Service & Asset Manager to design, implement, and monitor team processes Analyse processes within the Service team and look to perform CI activities Manage a dedicated portfolio of customers in the UK region Experience or Qualifications – Tenured experience in a customer service lead role managing a team Experience in logistics and/or supply chain is paramount! Understanding of customer centric principles and service centre environments Excellent soft skills to motivate, coach and lead a team to achieving success Benefits: 25 days annual leave plus Bank Holidays Competitive Pension Scheme Annual Bonus Scheme Private Health Care Options Candidates who currently are a Customer Service Team Leader, Service Team Lead or Customer Service Supervisor may be suitable for this position. For more information regarding this Customer Se...