Role Overview - Motor Claims Handler
Our client is looking for a proactive, customer-focused Claims Handler to join their busy broker office. The ideal candidate will have at least one year's experience in motor insurance claims and a passion for delivering outstanding service. You will support the Claims Manager by managing a caseload of motor claims, acting as the main point of contact for clients, and ensuring claims are handled efficiently, fairly, and with empathy.
Key Responsibilities
* Manage a portfolio of motor insurance claims from initial notification through to settlement.
* Provide clear, timely updates and guidance to clients throughout the claims process.
* Liaise confidently and professionally with clients, insurers, and suppliers to progress claims and resolve issues.
* Maintain accurate records, ensuring all claim files are fully documented and compliant with regulatory and company procedures.
* Identify potential fraud and escalate cases as appropriate.
* Support the Claims Manager with ad hoc activities and reporting as required.
* Deliver excellent customer service, upholding the broker's reputation for professionalism and integrity.
Skills & Experience
* Minimum of one year's experience handling motor insurance claims, ideally within a broker environment.
* Strong customer service skills, with the ability to build rapport and communicate clearly and empathetically.
* Good understanding of motor insurance products, claims processes, and relevant legislation.
* Excellent organisational skills and attention to detail.
* Ability to work independently and collaboratively within a team.
* Proficiency in Microsoft Office and claims management systems.
Qualifications
* Cert CII (Certificate in Insurance) or progress towards a relevant industry qualification (desirable).
* GCSEs (or equivalent) in English and Maths.
* Commitment to ongoing professional development.
What We Offer
* Support towards further professional qualifications.
* Friendly and supportive team environment.
* Competitive salary and benefits package.