This is a combination entry level clinical and admin position. GP Assistants are the bedrock of the clinical team and provide essential preparation and support to the practice.
Initially clinically admin-focused there is the opportunity for individuals, once they have demonstrated the appropriate personality and skills, to advance into Phlebotomy, taking blood and blood pressures.
Main duties of the job
Ensuring the Practice is ready to function by carrying out daily checks, room stocking and the removal of clinical waste.
As part of the clinical administration, individuals will be involved in recalls for patients, calling and speaking with patients to arrange appointments, tests and follow-up appointments.
Clinical Tasks include - Dipping urine, taking blood pressure, ECGs, phlebotomy & vaccinations within competences (following adequate training).
About us
Our multi-disciplinary service offer to 16000 patients in Burnley, includes a team of 49 members, including 6 GP partners and 6 other GPs, 4 Advanced Nurse Practitioners, 1 Paramedic Practitioner, 2 Specialist Practitioners, 4 Practice Nurses, 1 Assistant Practitioner, 2 GPAs and a highly skilled admin team. We are a long-established training practice and train GPs and support development roles in nursing, and have provided placements and employment opportunities to Physician Associates and Paramedics.
Continued professional development is at the heart of our health care delivery and we believe that the NHS requires us to deliver the most up-to-date and evidence-based clinical care.
Our organisation is focused on delivering the best care for our patients while ensuring that our team has all it needs to offer the best service on the NHS.
Our staff are very important to us. If we look after each other, we can look after our patients. This means that as well as experience and qualifications we are looking for the new member to be a good fit with us and to whom we can extend a very warm, supportive welcome.
Job responsibilities
General Practice Assistants (GPAs) form part of a multidisciplinary team within primary care and provide a support role. They carry out administrative tasks, which are combined with basic clinical duties. This helps to free up GPs' time and contributes to the smooth running of appointments, improving patients' experience in the surgery.
Reviewing and coding of clinical correspondence and prioritising for the GP in terms of actions required.
Signposting correspondence to other members of the team such as clinical pharmacist etc.
Arranging appointments, referrals, letters, tests and follow up appointments for patients
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
Dipping urine, taking blood pressure, ECGs, phlebotomy & vaccinations within competences (following adequate training).
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc in line with GPA Competency Framework 2
Explaining treatment procedures to patients
Helping the GP liaise with outside agencies e.g., getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Person Specification
Qualifications
* HCA Training or equivalent in own field.
* Practice receptionist training
* Care Certificate
* NVQ Level 2 in Health & Social Care
Experience
* Can carry out clinical, technical, scientific, or administrative duties according to established protocols or procedures, or systems of work.
* Ability to work well under pressure
* Strong organisational skills
* IT literate
* Willingness to work flexibly potentially across multiple sites
* Good understanding of the importance of confidentiality
* Demonstrates basic factual knowledge of field of work
* Ability to demonstrate excellent communication skills
* Previous experience of working in Primary Care/ or similar NHS setting
* Experience of working as a General Practice Assistant
* Experience of electronic patients records, particularly EMIS Web
* Previous experience working one-to-one with patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceAFC Band 3 - 4 dependent on skill set
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