Job Description
Job Title: Client Services Director
Location: London
Salary: £80,000 - £90,000 + Benefits
A well-established, global Property Management Consultancy are currently recruiting for a Client Services Director to lead the operational excellence of one of London’s most dynamic and forward-thinking commercial buildings.
As the Client Service Director you will be the key point of contact between surveying teams, service partners, occupiers, and the client ensuring smooth day-to-day operations, exceptional service delivery, and alignment with the buildings core values.
Beyond operational leadership, this role plays a pivotal part in shaping a strong sense of place, activating communal spaces, supporting retail engagement, and cultivating a connected, experience-led environment for occupiers across the building and wider estate.
Key Responsibilities
1. Team Leadership: Manage and mentor the on-site team, ensuring high standards of professionalism, responsiveness, and collaboration.
2. Service Partner Oversight: Coordinate and monitor all contracted services (cleaning, security, M&E, etc.), ensuring SLAs and KPIs are met or exceeded.
3. Client & Stakeholder Liaison: Serve as the primary operational contact for the client, occupiers, and survey...