Job Description
As the IT Change Analyst, you will be responsible for the day-to-day coordination and execution of IT Change Management activities, supporting the Change & Release Lead. You will protect production stability while enabling effective delivery across IT and the wider business. The role ensures that change activity is complete, accurate, risk‑assessed, and ready for governance review, providing operational assurance, high‑quality reporting, and effective stakeholder coordination. Maintain the Forward Schedule of Change, support Post‑Implementation Review (PIR)‑led improvements and policy compliance, providing required support to the Change & Release Lead.
What you'll be doing:
* Execute the Change Enablement process, ensuring change records are complete, accurate, and compliant with defined policies and standards
* Assess change quality, risk, potential conflicts and readiness, escalating gaps or concerns to the Change & Release Lead as required
* Coordinate the lifecycle of changes from submission through to closure
* Prepare and support CAB, eCAB, and other change forums through accurate ITSM updates and reporting. Assist the Change & Release Lead in collating information for decision-making and enabling them to chair the change forums
* Follow-up on Post Implementation Reviews and track outcomes and actions. Ensure Change & Release Lead has all details to conduct PIRs
* Maintain accurate change data and reporting to support Change Enablement best practices
* Support the Change & Release Lead to drive continuous improvement to the change process
What we’re looking for:
* Experience in an IT change, service management, or operational assurance role
* Understanding of change risk, impact, and service stability considerations
* Familiarity with ITIL 4 or equivalent service management frameworks
* Strong organisational skills and attention to detail
* Clear, professional written and verbal communication skills
* Confidence to challenge constructively and escalation when required
* Analytical and proactive mindset with a focus on continuous improvement
What you’ll get in return:
* Competitive salary and job-related benefits
* Holidays
* Pension up to 8% matched
* Life insurance up to 4x salary
* Company share save scheme
* Greencore Qualifications
* Exclusive Greencore employee discount platform
* Access to a full Wellbeing Centre platform
Throughout your time at Greencore, you will be supported with on‑the‑job training and development opportunities to further your career.
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