Customer Collections Advisor Salary: £27,976 plus bonus OTE £31,000 Shifts: Monday-Friday Full time, Permanent - 40 hours per week Location: Glasgow We are a REAL LIVING WAGE employer. Successful applicants must be able to pass a DBS check We are currently recruiting for a Customer Collections Advisor to join the team at our Head Office which is located just a 12-minute walk from Cowcaddens subway station and onsite parking is available. The Role - Customer Collections Advisor * Responsible for escalated issues from the Credit Control team * Answer any customer queries regarding disputes with invoices * To monitor and review customer debt - Collection through phone, email and letters * Ability to overcome stalls and objections to come to agreement for debt collection * Display a friendly, confident manner, excellent communication skills and a real ability to build a rapport with customers * Using your initiative to create original solutions to problems Required Experience * Excellent communication skills * Previous telephone experience * Previous customer service experience is desirable however not essential * Previous experience in credit control is desirable however not essential * Great problem solving skills * Track record in customer query management * Ability to work both in a team and as an individual * Enthusiastic and passionate member of the team * Ability to strive within a busy environment * Knowledgeable on MS Office Benefits of joining us as a Customer Collections Advisor * Pension * Staff Discount * Weekly Pay * Bonus Scheme * Incentives & Rewards * Free Onsite Parking * Career Development About Us McQueen's Dairies is an established and expanding family dairy in the UK, with a proven track record of continued growth. Trading since 1995, our aim is to update the traditional doorstep delivery, bringing great value and great service to our ever-growing customer base. We value a work-life balance, that's why we never finish later than 5pm and only work Monday to Friday. INDLP2