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Vice President, Change Management, London
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Client:
American Express
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
2381421b5681
Job Views:
8
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
International Card Services (ICS) Governance & Control is looking for a Vice President of ICS Change Management with specific focus on end-to-end governance and execution of key risk programs associated with the change agenda for ICS and the International Legal Entities. The successful candidate will lead a diverse team of high-performing professionals focused on ensuring good change management governance is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across International business units, functional areas, and geographies, and across all lines of defense.
How will you make an impact in this role?
The VP, ICS Risk Change Management will:
* Serve as the go-to subject matter expert within ICS, relevant BUs and International Legal Entities on relevant risk and control programs related to change and delivery risk
* Partner with ICS Centre of Excellence (COE) to support and enable effective risk management and prioritization across large central transformation programs
* Collaborate with ICS COE and enterprise partners to drive ICS wide risk reduction programs
* Ensure all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams
* Comply with enterprise policies and programs pertaining to specific risk types, and support with design/ enhancement of BU procedures /standards by providing topic-specific insight
* Support with design and execution of targeted training and awareness programs to increase understanding and management of specific risk topics within ICS, relevant BUs and International Legal Entities.
* Provide appropriate and timely reporting to BU leadership on change, and where appropriate to second and third line of defense teams.
* Consult on the design and implementation of first line procedures, processes and controls tailored to areas of change, and provide broader input on the area of risk
* Advise on topical risk strategies and procedures to align with change driven by the ICS business due to the environment, commercial or regulatory landscape
* Be a key leader for sharing insights, better practices, themes, for change programs, within the relevant BUs and where appropriate across the Enterprise
Minimum Qualifications
* Significant number of years experience in operational risk management, Operational Excellence (e.g., within Risk and/or Internal Audit function). Deep understanding of critical operational risk management lifecycle activities
* Broad and deep experience within financial services industry. Must have strong relevant experience of operating across multiple geographies and multiple lines of business. Consumer is essential, Commercial and Merchant are ideal.
* Demonstrated excellent practical and technical program and project management skills, along with exceptional communication and interpersonal skills. Demonstrated mature ability to interact and obtain buy-in from senior BU/tech counterparts.
* Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
* Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
* Demonstrated history and ability to manage large teams, spread over geographies and with diverse backgrounds.
Preferred Qualifications
* Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
* Experience in at least one of the following:
* Serving as the go-to subject matter expert pertaining to specific operational risk types
* Ensuring activities are in alignment with standards set by specialist risk-stripe teams.
* Complying with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight
*. Advising on decentralized risk types into broader operational risk policies and programs
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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