Our well established client is looking for a hands-on Website & Customer Service Administrator to support day-to-day operations across multiple online sales platforms. This is a varied role combining product listing management, customer service, and coordination with delivery partners.
This is a temp to perm role.
Key Responsibilities
Product Listings & Ecommerce
* Create, update, and maintain product listings across platforms including Amazon, eBay, Temu, and other marketplaces
* Ensure product information is accurate, well presented, and kept up to date
* Monitor listing performance and flag any issues impacting sales
* Support new product onboarding and catalogue management
Customer Service
* Handle inbound customer enquiries via phone, email, and marketplace messaging systems
* Resolve customer queries relating to orders, returns, delivery issues, and product information
* Maintain a professional, helpful, and customer-focused approach at all times
* Escalate complex issues when required
Courier & Delivery Coordination
* Liaise with delivery partners such as Evri, DPD, Royal Mail, Yodel, and others
* Track shipments and assist in resolving delivery issues or claims
* Support clear communication between warehouse teams, customers, and carriers
Skills & Experience
* Previous experience in ecommerce, customer service, or administration (preferred)
* Familiarity with online marketplaces such as Amazon or eBay (beneficial)
* Strong attention to detail
* Confident written and verbal communication skills
* Comfortable using multiple systems and learning new platforms
* Well organised with the ability to prioritise workload
How to Apply
Please apply with your CV. Suitable candidates will be contacted for further information.
Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment London wishes you the best of luck in your job search.
Nouvo Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK