Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers. One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive: • Competitive salary with annual review • Annual company & performance-based bonus • Contributory pension scheme (up to 12% employer contributions) • Life Assurance • Generous annual leave plus Bank Holidays • AXA employee discounts • Education support and plenty of learning opportunities. AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you. At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. AXA Insurance dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status. Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities. · 5 GCSEs including English & Maths (Essential) · 6 months Customer Service Experience (Essential) · APA Qualification or higher(Desirable) · Previous construction or surveying experience (Desirable) · PC literate - basic PC skills are essential, although you’ll be trained on our insurance-specific software packages as part of your training programme As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. Put the care into your career and join our Derry Claims Team! Based in the AXA Customer Contact Centre in Derry, you’ll receive all the support you need to develop a rewarding career with AXA, using new digitized software to handle claims issues. Competitive salary, hybrid working and full training provided. If you come from a customer facing role and possess strong customer service skills, this is a great role for someone who wants a career change within a different sector. If you have previous construction or surveying experience, this role offers an excellent opportunity to leverage your technical skills and transition into a dynamic new sector. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry event You will be offered a starting salary of £24,655 and career progression with salary increase within 6 months with us! You will also receive the opportunity to earn a performance related bonus. Generous pension contribution, staff discount on motor & home insurance, generous holidays, wellbeing initiatives for you and your family and more. How you’ll make a difference: · Accurate and timely completion of case notes/logs/diaries for each customer Deployment of cases to appropriate and approved suppliers · Ensure that customer expectations are met and exceeded on every call to successfully complete every case · Process cases in accordance with department procedures and agreed authority levels · Full ownership and accountability of the claims you are involved in managing · Support call handling activity in other areas during times of high demand