Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers. Customer service experience; No prior claims experience required; full training will be provided. An APA qualification would be beneficial, and commitment to working towards completing. Minimum of 5 GCSEs, including Math and English (or equivalent). Ability to consistently adhere to the Consumer Protection Code and other relevant legislation. Customer service experience; No prior claims experience required; full training will be provided. Awareness of Central Bank regulations and ability to adhere to them at all times. Capability to manage a heavy workload in a pressurised environment. Self-motivated and organised, with the ability to handle multiple tasks simultaneously. This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. You can find more information on axa.ie/careers. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities. We are recruiting for an exciting opportunity for a Claims Customer Service Representative who will serve as a key point of contact for our customers, third parties, and various claims departments. This role involves registering claims and managing them through to settlement in a compliant and efficient manner. The ideal candidate will be responsible for managing their own case files, ensuring that they meet daily, weekly, and monthly settlement and quality targets. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. You’ll work a total of 37.5 hours per week on a rotational basis. We champion wellbeing and a work life balance, you’ll know well in advance the shift patterns you will be working each week, so you can plan around your hours. What you’ll be doing: · Proactively manage claims files to meet deadlines effectively. · Handle customer complaints professionally and deliver an excellent customer service experience. · Answer incoming calls from customers while maintaining top service level requirements. · Provide outbound calls to customers with updates on their claims status as needed. · Ensure compliance with Central Bank and Consumer Protection Code Regulations. · Accurately record triage claims notifications, promote approved repairer networks, and report any fraudulent claims to the SIU team. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive: • Competitive salary with annual review • Annual company & performance-based bonus • Contributory pension scheme (up to 12% employer contributions) • Life Assurance • Generous annual leave plus Bank and Company days • AXA employee discounts • Education support and plenty of learning opportunities. AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you. At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.