Overview
Library Customer Advisor – Worcestershire Libraries, Bromsgrove Cluster (Rubery-based with travel to Hagley, Bromsgrove, Droitwich or Catshill as required).
The Role
The role is diverse and customer focused. You will help customers access a wide range of resources and services, provide digital one-to-one support, and lead events and activities such as songs or storytelling sessions for children or online activity groups for adults. You will learn something new every day in a fast-paced environment.
Working hours are based on a rota and include Saturdays.
Details
Organisation: Worcestershire County Council
Job Title: Library Customer Advisor
Salary: £17,286 to £17,560 per annum
Hours: 25 hours per week
Location: Rubery Library (with travel to other cluster libraries as required)
Team: Bromsgrove Cluster
Contract: Permanent
What we’re looking for
* Enthusiastic, energetic and flexible with excellent customer service skills
* Will to find answers to questions and help customers
* Background in retail, community, education, early years or library work is welcome
* Strong focus on understanding and serving the customer
If you enjoy working with people and delivering excellent customer service within an innovative and enthusiastic team, we’d like to hear from you.
Responsibilities
* Provide digital one-to-one support to customers
* Lead events and activities (e.g., songs, storytelling for children, online activity groups for adults)
* Support customers in accessing resources and services
* Collaborate with the team in a fast-paced environment
Requirements & Benefits
* Disability Confident Employer – we are inclusive and can provide reasonable adjustments on request
* Benefits: overview available on Worcestershire County Council webpage
* Great holiday entitlement and pension scheme; opportunities for professional development
* Flexible working where possible
Application details
Application closing date: Friday 19 September 2025
Anticipated interview date: Week commencing 22 September 2025
Contact
For more information, please contact Nikki Hitchcock at nhitchcock1@worcestershire.gov.uk
Additional notes
We are Disability Confident and welcome applicants who require reasonable adjustments during the recruitment process.
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