This is a genuine digital transformation leadership role, not a caretaker IT job.
You’re a senior technology leader who can set direction and deliver. Someone who sees digital as a commercial growth engine, not a support function.
We’re working with a rapidly scaling, multi-site, very consumer-facing organisation that’s investing heavily in technology, data and digital platforms to reshape customer experience, unlock growth, and simplify operations at scale.
You’ll own the end-to-end digital and technology strategy, spanning:
* Core business systems and integrations
* Data, insight and analytics
* Cyber security, risk and compliance
* Infrastructure, service delivery and suppliers
Fundamentally your remit is to create and develop a modern, secure, scalable digital ecosystem that drives customer revenue, retention and operational efficiency across a national estate.
What you’ll actually be doing
* Defining and delivering a clear, commercially aligned digital and technology strategy
* Leading large-scale digital transformation programmes that materially improve customer experience
* Using data and digital products to increase sales, improve retention and reduce manual effort
* Leading and developing a senior, multi-disciplinary technology team (circa 50 people across digital, data, applications, infrastructure and security)
* Owning supplier strategy and commercial outcomes, not just contracts
* Partnering with operational and executive stakeholders to translate business problems into scalable technology solutions
* Managing OPEX and CAPEX with board-level accountability
You’ll need
* Proven leadership of IT and Digital functions in a complex, multi-site environment
* A track record of delivering digital change, not just designing PowerPoint strategies
* Experience within B2C environment, or preferably organisations who have a subscription or membership type model
* Strong experience across digital platforms, applications, data, infrastructure and cyber security
* Confidence operating at board level, translating tech into commercial outcomes
* Deep understanding of supplier management, contracts and value delivery
* Experience operating within regulated or accredited environments (e.g. ISO27001, PCI, Cyber Essentials)
* Experience of working in retail, leisure or hospitality is very advantageous
Why this one’s different
* This role sits at the centre of growth strategy, not the edge of the org chart
* Genuine exec-level influence with the remit to modernise, simplify and scale
* A rare chance to reshape and enhance digital foundations across a national footprint
#J-18808-Ljbffr