The role...
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).
What it looks like...
* Creating tell-your-mates experiences that make guests want to keep coming back
* Being an authority on local goings-on and inspiring guests with new ideas
* Being a friendly face and go-to person for guests, contractors and visitors
* Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
* Being empowered to use your initiative when dealing with guest complaints or operational challenges
* Being an active member of the team in meetings and development sessions
* Supporting the management team in ensuring our apartments stay looking fresh
* Liaising with contractors and suppliers
* Being happy working both on your own and as part of a team
* Taking payments and reconciling the books at the end of the day
* Actively looking for opportunities to grow revenue and occupancy
* Identifying upselling opportunities
What you will need...
* Experience in a customer-facing role
* Intuitive customer service
* Natural influencing skills with a knack for managing expectations
* Proven sales ability
* Reliable decision-making
* Confidence to act quickly and take smart risks based on insight
* Strong grasp of spoken and written English
* Impeccable attention to detail
* Confidence using IT systems and software (including Microsoft Office)
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