Location:
Thorpe Park
Hours:
Full time, part time, weekends & holidays
Contract Type:
Seasonal, until November 2025
Role
As a VIP host you will be reporting in to the VIP Lead as well as the Commercial Sales Manager. You will be in a front-line position providing excellent customer service whilst also delivering memorable experiences. You will assist in maintaining our high service standards, by upholding a strong level of knowledge of the park and the attractions within. Your role as a VIP host will be:
* To ensure a seamless, smooth guest journey from their arrival onto the resort to their exit by providing high level of customer service in line with company values
* You will play a pivotal role in delivering a safe and fun experience for our VIP Guests.
* To assist with the department's mission to achieve a positive customer feedback through internal and external captures.
* To deliver both VIP entry and experience packages to support all targets set by the business.
* To support the wider Resort through our multi-skilling programme.
* Support product development and contribute new ideas to continually drive the department.
Qualifications & Experience
Due to the nature of this role, applicants will
need to be 18+.
No previous experience required
, just
enthusiasm
and
eagerness
to learn
Show us you're
guest obsessed
by being
positive
and
helpful
.
Go together to show our guests that's you care
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
* 25% discount in our retail shops and restaurants
* 40% discount online off LEGO, and much more
* Free bus from Staines station for all employees
* Fortnightly pay
* Free staff parking
* Ongoing training & development to have a longer-term career in Merlin
* Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at - and one of the team will get back to you as soon as possible.
Pay Range
From GBP £10.50/Hr.