Life Unlimited.
At Smith+Nephew, we design and manufacture technology that takes the limits off living!
As a global leader in orthopaedic medical devices, Smith+Nephew provides healthcare providers with world leading education and training on the safe and effective use of our products as well as showcasing our innovation. The medical education meeting team are responsible for creating and delivering these events. Working with Medical Education Program Managers, Marketing, Sales and our customers, this position is responsible for ensuring delivery of the highest quality and a consistently excellent customer experience. This role will manage end to end event planning and logistics for multiple events yearly.
This person will have excellent time management, meet strict deadlines, have keen attention to detail, strong communication skills both written and verbal, and the ability to manage multiple tasks while maintaining a high level of customer service.
What will you be doing?
* Manage meeting planning logistics for Medical Education courses that generally range in size from 2-100 attendees, and some larger symposia and larger virtual events. This may include venue, AV, ground transportation, food and beverage planning, customer travel, etc.
* Oversee attendee experiences from event planning phase through post-event review; manage on-site preparations, and ensure consistent, high-level service throughout all phases.
* Prepares budget and monitors expenditures for each meeting. Ensures timely vendor payments and event reconciliation.
* Work with pre-determined locations including Smith & Nephew Academy (Watford) and HCP training sites. Occasionally will conduct site selection and be involved with contract negotiation for alternative venues.
* Ensure adherence to all Compliance, Code Of Conduct and local laws regarding interactions with Health Care Providers (HCP)
* Leverage Meeting Management technology solution(s) for attendee management and communications.
* Effectively communicate directly with HCP’s
* Troubleshoot and handle any issues that arise on the event day (usually in person, at our Watford office).
What will you need to be successful?
* Experience in hospitality and event management - within the healthcare, pharmaceutical or medical device industry.
* Bachelor’s degree (or equivalent experience) preferred
* Happy to travel to our Watford offices to help troubleshoot events and welcome customers (averaging once per week)
* Experience using Cvent or Certain (Event Management System) would be preferred.
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
* Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/
* Your Future: Generous sales incentive plans and pension Schemes, Save As You Earn share options.
* Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
* Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
* Flexibility: Hybrid Working Model (For most professional roles).
* Training: Hands-On, Team-Customised, Mentorship.
* Extra Perks: Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.
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