JOB DESCRIPTION
Title:
Call Centre Operator (4on 4off) 12 Month FTC
This role is a 12-month FTC
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced, and challenging projects throughout Europe, the Middle East, and Africa. Our clients include UK and overseas Governments, with projects in defence, infrastructure, facilities management, and construction sectors. The range of projects varies from providing 'life support' services to the military to Portfolio, Programme & Project management, and Consultancy services, ensuring a diverse work environment where no two days are the same.
Your Role
Our busy contact centre offers opportunities for enthusiastic Helpdesk Operators to join us on a 4 on 4 off basis, with shift patterns rotating across mornings, afternoons, and nights.
Under close supervision, you will operate within the contact centre, answering calls promptly according to guidelines. You will use basic knowledge of company policies and processes to meet client needs.
Core Responsibilities and Duties
* Act as the initial point of contact for customers, collecting and recording all relevant request details, and providing accurate information.
* Coordinate customer service requests with the supply chain and follow up on work order progress.
* Resolve queries and complaints by applying a first call resolution approach.
* Create accurate data records with all necessary information to ensure timely and standard-compliant request resolution.
* Enhance customer perception of service by exceeding expectations and delivering timely solutions.
* Take ownership of personal performance, actively seeking opportunities for improvement and development.
* Maintain the highest standards of customer service at all times.
* Keep up to date with team changes and updates.
* Comply with and promote KBR's Zero Harm policy to encourage safe and secure working environments.
Qualifications
Essential:
* GCSE (or equivalent) Maths and English
* Hold, have held, or be eligible to apply for security clearance
We Deliver — Together.
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