1. Job Title: Estate Services Manager (Please note, this role will be internally known as a Location Manager)
2. Location: Meadow Court, Southampton
3. Hours: 36 per week
4. Salary: £34,800 per annum, plus an additional responsibility allowance.
Working with different individuals every day, an Estate Service Managers job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you’ll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
The Estate Services Manager role is very diverse, and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
5. Managing properties and supporting residents to be able to live independent lives
6. Listening to residents and dealing with issues before they become a complaint.
7. When a complaint does arise, taking ownership and investigating fully- it is important that our residents are listened to and are kept informed.
8. Maintain resident trust and confidence in Anchor through effective communication, setting expectations and delivering
9. Managing the location’s budget and service charge accounts ensuring residents’ homes are well maintained and repairs are completed to a high standard
10. Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
11. Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services.
12. Connecting with residents, to encourage inclusion in social events both internally and in the wider community
This position will also include additional responsibilities, which will involve:
13. Overseeing a Food and Beverage Cafe - Ensure the smooth running of the Cafe and Shop, including all stock control and stock delivery, budgets, turnover and cash management.
14. Full regulatory and compliance in accordance with hospitality offering and EHO.
15. Work with Maintenance Operatives to ensure all onsite maintenance, health and safety and property management protocols are delivered in line with policies and expectations
To view a full job description for this role, please copy and paste the link below:
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
16. Gym, fitness and wellbeing discounts
17. Mental health support
18. Flexible working options
Finance
19. Pension plan – contribute between 4% and 8% and we’ll match it or better
20. Quick and easy pension transfer service
21. Savings and financial advice, loans, free life assurance
22. Discounts on shopping, holidays, phones, technology and more
Career
23. Ongoing personal and professional development programme
24. Leadership Pathways online learning resources
25. Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated Please follow the link or copy and paste
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a member of Inclusive Employers, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.