Road Logistics Customer Care Operations Specialist - (German Speaking)
Join to apply for the Road Logistics Customer Care Operations Specialist - (German Speaking) role at Kuehne+Nagel.
Overview
Role basis: EMG (Logistics Control Tower) in East Midlands Gateway as part of the Control Tower team. You will learn the role, services and processes through involvement and performing system testing and work instructions creation.
Responsibilities
* Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activity.
* Schedule and create cost-effective transport plans, optimising use of own fleet versus sub-contractor haulage where possible.
* Agree with logistics service providers to ensure on-time pick-up and delivery in full.
* Select transport modes and logistics service providers, considering the agreed selection parameters.
* Manage ad-hoc transport requests and adjustments.
* Collaborate with supplier drivers to manage routes and schedules to maximise productivity and control costs.
* Be the first line of support for logistics queries.
* Respond constructively to customer requests to develop a proactive relationship and minimise disruption to business.
Qualifications
* Excellent communication and interpersonal skills, written and over the phone.
* Fluent in German and English.
* Strong customer service focus.
* Able to use own initiative and work unsupervised as well as within the wider team.
What we offer
We offer a contributory pension plan and rewards scheme, plus access to wellbeing resources and employee assistance. We are a forces-friendly employer recognizing the skills and value service leavers bring to our organization.
Company information
Logistics shapes everyday life. At Kuehne+Nagel, your work goes beyond logistics and enables moments in the lives of people around the world. As a global leader, we provide a safe, stable environment where your career can make a real difference.
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