Job Title: Call Handler and Administrator
Salary: £22,932
Location: 1 Cartwright Farm Road, Speke, Liverpool, L24 1UY.
Contract: 12 month FTC, Full Time (35 hours per week)
Working Schedule: Monday-Friday, 8:45 AM PM
About FRC Group
FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values—Bravery, Creativity, Passion, and Professionalism—drive us to tackle social issues head-on, innovating to create sustainable solutions and inspiring positive change.
Operating for over 35 years, FRC Group includes a family of social businesses such as the Furniture Resource Centre and Buckingham Interiors. Our operations are not just about providing furniture; they're about empowering lives, supporting the community, and ensuring everyone has access to the essential items that make a house a home.
Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through comprehensive training, development opportunities, and a culture that celebrates achievements and milestones.
Job Description
Are you a people person with a passion for providing excellent customer service? Do you have great organizational skills and the ability to work in a fast-paced environment? If so, we want you to join our team at FRC as a Call Handler and Administrator
FRC Group is looking for an enthusiastic individual to be the first point of contact for our customer service team. We're committed to delivering a simply better service, and this new role is critical in supporting that vision.
* First Point of Contact: Handle incoming calls and respond to customer enquiries in a professional and friendly manner.
* Log Enquiries: Update system notes and maintain a call log for each customer interaction.
* Direct Calls: Refer calls to the appropriate team members and manage sales queries, directing them to the Sales Team when necessary.
* Admin Support: Provide administrative support to the customer service team, including delivery note sign-offs and KPI reporting.
* Health & Safety: Comply with FRC Group's Health and Safety policies.
* Additional Tasks: Assist with any other duties as required by the Customer Service Manager.
Requirements
* At least 1 year of experience in a customer service, administration, or call handling role.
* Proficient in MS Office (Excel, Word, Outlook). Experience with Great Plains system is a plus.
* Excellent verbal and written communication skills.
* Strong organizational skills with a keen eye for detail.
* Ability to handle a fast-paced environment with confidence and assertiveness.
* Ability to create personal connections with customers, making them feel valued and understood.
Benefits
* 27 days holiday per year plus bank holidays
* Up to 10% pension match
* Staff purchase schemes
* Medicash health insurance
* Employee assistance program
* Travel passes
* Cycle to work scheme
* Birthday celebrations and meals
* Values awards & vouchers
* 3 paid volunteering days per year
* Free parking
* Death in service
* Enhanced maternity and paternity pay
* Free tea, coffee, and fruit
* Wonderful Wednesdays – Free Toast and gatherings
* Training and Development opportunities
* A great place to work with a positive social impact
Interested? Join FRC Group and be part of a team that is dedicated to ending furniture poverty while promoting a culture of bravery, creativity, passion, and professionalism. Apply now to make a meaningful difference in a dynamic and supportive environment.
Job Types: Full-time, Temporary
Pay: £22,932.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Referral programme
* Sick pay
* Work from home
Work Location: In person