Overview
About HSO: HSO Success and Ambition. HSO is a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, specializing in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We have won awards including being voted in the UK's top 10 Best Large Companies to Work For for the last 3 years, and being named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. HSO emphasizes caring for people, delivering what we say, and fostering an inclusive and enjoyable environment. Reporting to the D365 CE Services Director.
HSO is the place to work for those in the Microsoft Dynamics channel. We aim to add value to customers, meet agreed goals, and support both people and customers to achieve success.
Key Responsibilities
* Work closely with Technical Architect to deliver the technical solution that fits with the overall technical design
* Define project Application Lifecycle Management (ALM) strategy
* Manage DevOps: repositories, branching, solutions, build and release pipelines
* Ownership of complex development items: C# plugins, JavaScript, PCF controls, and custom pages
* Perform technical design and customisation/code review/QA ensuring best practice coding standards
* Identify and resolve performance bottlenecks
* For large projects, allocate development work to developers and manage the development team on a daily basis
* Manage application issues related to standard and bespoke code
* Ensure development satisfies the customer’s functional, technical and business requirements (FDDs & IDDs)
* Produce Technical Design Documents
* Define and manage environment landscape to fit project needs
* Attend weekly project update calls and provide development updates to the wider project team
* Act as an active member of the HSO CE Services Team implementing D365 solutions, engaging with external customers to shape requirements
* Support sales and pre-sales to promote workable solutions for prospects
* Own technical delivery on projects with the ability to deep dive into technical inquiries
* Produce architecture and design documentation to agreed HSO standards
* Understand and apply the HSO project delivery methodology
* Work closely with project teams and act as a point of reference/escalation during implementation, advising on go-live, scalability, and performance
* Act as a Technical lead and mentor colleagues to share knowledge
* Plan and execute wave release updates
Requirements
Essential
* Solid experience on Dynamics 365 Customer Engagement Apps and Power Platform
* Acted as a Technical Lead in at least 3 successful Dynamics CRM projects
* Adept at Business Requirements Analysis and translating business needs into technical solutions
* Effective communication of complex technical concepts to both technical and non-technical stakeholders
* Solid understanding and design of Environment Architecture
* Good understanding of implementation methodologies
* Exam passes for relevant Dynamics 365 Customer Engagement technical certifications
* Practical knowledge of Dynamics 365 Customer Engagement tables, workflows, Power Automate, customization and configuration
Desirable
* Experience of data and application integration with Dynamics 365 Customer Engagement
* Knowledge of data migration options and processes
* Knowledge of other technologies complementary to Dynamics 365 Customer Engagement
* Knowledge of the Dual Write integration framework for integrating Dynamics 365 Customer Engagement with Dynamics 365 Finance & Operations
Key Competencies
* Excellent communication skills (written, verbal, online and in-person)
* Critical thinking and problem solving
* Planning and organising
* Decision-making
* Team player and adaptable
* Ambitious for personal development and ownership
Benefits
Salary: We offer a competitive, market-aligned salary that reflects the skills and experience of each candidate. The salary package will be discussed during the interview process and based on market benchmarks and the individual’s qualifications.
In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our benefits programs.
Benefits: Healthcare, Dental, Life Insurance, Tonic Wellbeing, HSO Perkz, Flexible working when required and agreed
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
* Technology, Information and Internet
Open/Speculative Applications and related notes may be included as applicable.
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