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Incident Account Manager, Southend-on-Sea
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Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
053c00668c60
Job Views:
22
Posted:
17.06.2025
Expiry Date:
01.08.2025
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Job Description:
Incident Account Manager – £45,300 + Bonus | Hybrid | No Calls!
Are you a proactive problem-solver with an analytical mindset? Do you thrive in a fast-paced environment where no two days are the same? If so, this Incident Manager role could be your perfect next move! The role is based near Victoria.
What’s in it for you?
* £45,300 salary + £4,000 annual bonus (paid quarterly)
* Hybrid working – 3 days in the office and 2 days from home
* A comprehensive benefits package including Civil Service pension, extra holidays, gym discounts, and more
The Role – More Than Just Incident Management!
This is not a call centre role – no inbound or outbound calls! You’ll own incident investigations from start to finish, ensuring issues are resolved quickly and efficiently with minimal disruption. You’ll liaise with suppliers, stakeholders, and law enforcement to ensure smooth resolution and compliance with industry regulations.
Joining an award-winning organization operating in over 20 countries, you’ll be part of a company committed to eliminating sex and human trafficking, working closely with police and government bodies.
What You’ll Be Doing:
* Managing and investigating incidents for retail and B2B clients
* Liaising with stakeholders and suppliers to find resolutions
* Challenging suppliers and ensuring they meet SLAs
* Project planning with clear timelines for customers and suppliers
* Producing high-quality reports and presentations
* Collaborating with audit teams and law enforcement when needed
What We’re Looking For:
* Experience in financial services or banking
* Strong analytical skills and problem-solving abilities
* Confident stakeholder management and supplier challenge skills
* Ability to plan projects with clear timelines
* Excellent reporting and presentation skills
* Experience with ServiceNow (preferred but not essential)
Why Join?
This is more than just a job—it's an opportunity to make an impact while enjoying flexibility, career growth, and benefits.
Interested? Apply today and take the next step in your career!
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