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Nestled in the scenic Scottish Countryside just three miles from Dunblane, Cromlix is a romantic Victorian country estate encompassing 34 acres of woodland and landscaped garden.
Over the years, we’ve nurtured a team of engaging hospitality experts, who take pride in creating meaningful experiences for our guests. From all walks of life, we come together and combine our collective flair for hospitality to create relaxing, carefree escapes.
Owned by Kim and Andy Murray, Cromlix reopened in March 2023 after an extensive refurbishment – just the first of many planned updates to the estate. The aspiration is to breathe new life into this historic mansion, with an exquisite, contemporary aesthetic and a refreshingly relaxed vibe.
Responsibilities:
1. Work closely with the executive chef and kitchen team to deliver a harmonious and collaborative working environment within the department.
2. Support in controlling payroll in line with business levels and budgeted targets.
3. Support to drive revenue and meet or exceed budgeted and forecasted revenue targets.
4. Control costs and expenditure in line with business levels and budgeted KPI targets.
5. Work with, build, and maintain positive relationships with all departments in the hotel.
6. Demonstrate strong leadership and communication skills to inspire and facilitate service excellence throughout the F&B operation.
7. Take an active role in driving the brand culture throughout the property and lead by example, welcoming new team members and helping them settle into the business.
8. Assist managers in developing and implementing departmental training plans.
9. Oversee the consistent delivery of service across the Food & Beverage operation.
10. Maintain, enhance, and add value to service standards for all Food & Beverage areas of the hotel.
11. Attend and participate in required hotel meetings and represent the F&B departments where required.
12. Follow current F&B trends and introduce new initiatives to benefit the guest experience, cost efficiency, and revenue.
13. Review, monitor, and contribute to SOP standards and practices throughout the F&B operation.
14. Work proactively with PR and Marketing to maximize revenue and guest experience.
15. Monitor and review guest feedback to ensure food quality across the F&B operation.
16. Ensure hotel liquor stock control is effective and meets set targets in line with standards and procedures.
17. Ensure compliance with licensing, training, H&S, and monitoring requirements throughout the F&B operation.
18. Analyze data concerning food and beverage operations to prepare budgets and maintain cost control.
19. Ensure all F&B outlets reconcile cash and credit card transactions daily.
20. Ensure no open NRA’s relating to F&B unless the Finance department is aware.
21. Meet daily productivity targets as set by the Financial Controller.
22. Work closely with the Financial Controller to ensure understanding and delivery of daily productivity.
Health & Safety
* Ensure compliance with legal, government, and company policies related to fire, hygiene, health & safety, and licensing laws.
* Support and advise on all aspects of health and safety within the hotel.
* Ensure team members are trained in all aspects of health and safety.
People
* Support the F&B management team in recruiting, retaining, and training colleagues.
* Facilitate ongoing training and mentoring of the F&B teams.
* Conduct annual performance appraisals and oversee the process for the team.
* Ensure proper induction and ongoing training records are maintained.
* Manage, motivate, and develop individuals to meet team and guest needs.
* Reward and recognize performance to maintain motivation.
* Lead by example in providing engaging, customer-focused service.
* Respect work-life balance and act professionally at all times.
* Ensure team members understand their responsibilities for safety and organizational importance.
* Seek personal development opportunities.
* Oversee performance reviews to ensure effective use of development tools and procedures.
Key Skills
* A passion for customer service with a unique flair and problem resolution skills.
* Confidence handling complaints to restore satisfaction, displaying empathy and professionalism.
* Strong communication skills across various means.
* Flexible, adaptable, and able to stay calm under pressure, proactive, and organized.
* High standards of cleanliness.
* Good numeracy and literacy skills.
* Ability to work independently and as part of a team.
General Responsibilities
* Promote equality and diversity, acting professionally and respecting confidentiality and data protection.
* Adhere to policies, complete training, and act safely and responsibly per health & safety legislation and company practices.
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