No of Vacancies: Multiple
Hours: Full time, 35 hours per week
Contract Type: Permanent and Fixed Term
Department: Fitness to Practise - FTP - Case Progression and Quality
Location: London - Kennington, SE11
Working Pattern: Hybrid working with a minimum 1–2 days per week in the office
The Role
We’re growing our teams and hiring Regulatory Investigators. You’ll investigate serious concerns about Health and Care professionals, assess risk and make evidence‑based decisions to protect the public whilst managing a varied caseload of ‘Registrant’ fitness to practise complaints. This is a fast‑paced and demanding role, requiring strong organisation, adaptability, and attention to detail.
* Manage your own case load to identify, prioritise, and escape cases appropriately, including consideration for Interim Orders on high‑risk cases.
* Continual evidence gathering, preparing case bundles ready for presentation to a panel within agreed timescales.
* Investigate and progress a varied caseload effectively, reviewing fitness to practice, misconduct and non‑compliance against set professional standards.
* Provide sensitive case updates in a timely professional manner to stakeholders.
* Proactively chase information via outbound calling and email correspondence to progress cases effectively.
Person Specification
* Work under pressure with minimal supervision, investigating, gathering, and evaluating evidence to ensure cases are prepared in line with SLA’s and KPI’s.
* Communicate with a range of stakeholders with a clear confident, professional tone through inbound and outbound calls, written correspondence, emails, and in‑person meetings, providing exceptional levels of customer service.
* Plan and organise own high‑volume caseload effectively with minimal supervision.
* Identify, prioritise, and escalates high‑risk cases appropriately.
* Use analytical decision‑making with strong judgement skills to make sound, evidence‑based decisions on case progression, Interim Orders and closure.
* Maintain accurate records using a range of technology, MS Outlook Word, Excel, Case Management Systems.
* Manage sensitive data confidentiality, adhering to guidelines, policies and regulation law.
* Existing legal, case management, investigation or regulatory experience is desirable.
Important Information
* Candidates must have the right to work in the UK.
* Candidates are required to have a Disclosure and Barring Service (DBS) criminal record check.
Equality, Diversity, and Inclusion
HCPC is committed to being an actively anti‑discriminatory organisation and a Disability Confident employer. We strongly encourage applications from suitably qualified candidates from all backgrounds. We will make reasonable adjustments to ensure an inclusive and barrier‑free recruitment process and guarantee an interview for disabled candidates who meet the minimum criteria. For a confidential discussion about support or adjustments, please contact recruitment@hcpc-uk.org.
Our values underpin everything we do, and will be assessed against the HCPC Values and Behavioural Framework during the selection process.
J-18808-Ljbffr