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Are you looking to have an impact and be part of something special, such as shaping the future of healthcare?
Do you have an eye for detail and a passion for problem solving and turning complex systems into seamless, client-ready solutions, all while growing your own skills and responsibilities?
At Semble, we are on a mission to enable health professionals to amplify their impact. We improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, intuitive, and secure software. Our cloud-based clinical system is already used by thousands of clinicians, making their lives easier and saving them money, while structuring their health data to help research.
At Semble, our team is proud to unite under strong cultural drivers:
* Impact - We do work that matters.
* Collaboration – We are in it together.
* Human touch – We care deeply.
We are also quick to embrace new technologies: we have rapidly adopted AI internally, and we are always looking to work with people who are excited to augment their work with AI.
This role can be fully remote in the UK and EU (with occasional travel to our London office) within +/- 2 hours of the GMT time zone. We are unfortunately not able to consider candidates located outside these locations and time zones at this stage.
What you will be doing
Reporting to our Head of Delivery, you will be part of the Implementation team, working closely with the Implementation Managers and Customer Success teams to deliver seamless onboarding experiences for new customers.
You’ll be responsible for configuring the Semble platform to each customer’s needs, ensuring high-quality standards and alignment with best practices. By removing bottlenecks and accelerating onboarding, you’ll help customers realise value faster - allowing them to focus on patient care.
Responsibilities
* Building templates and configuring system settings
* Setting up integrations
* Maintaining accurate records and documentation
* Managing time effectively, planning workload efficiently, and proactively flagging any potential delays in scheduled work
* Continuously improving processes to streamline onboarding
What we are looking for
* 1+ years of experience in a customer-facing or operations role, ideally within SaaS or implementation support
* A process-driven mindset that thrives on structure and creating scalable, repeatable workflows
* Highly organised with the ability to manage multiple tasks and projects efficiently and concurrently
* Customer-oriented, always striving for the best outcome for the customer and empathising with their needs
* A detail-oriented person who ensures accuracy in all documentation and tasks
* Strong documentation and workflow creation skills, with an ability to standardise processes for scalability
* A problem solver who proactively identifies process pain points and finds innovative solutions
* Ability to collaborate across teams, acting as a bridge between them (CSMs, Implementation and Product)
* Comfortable working autonomously in a fast-paced, rapidly changing environment
* A curious and process-focused mindset, always looking for ways to improve efficiency
* You can demonstrate your proactive approach to self-development
Bonus Points For
* Experience in Healthtech or working with UK private healthcare providers
* Previous experience implementing complex software
* What you’ll get in return
* The great feeling coming with knowing you do something that matters: shaping the future of healthcare!
* Autonomy and ownership – This is the opportunity to build a best-in-class new function from scratch
* 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days) - that we will expect you to take so you can recharge and rest.
* Company Equity - We appreciate and recognise all our employees’ contributions, so everyone is eligible for Semble share options!
* Private Health Insurance – covering physical and mental health, as well as dental and optical!
* Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.
* Get the tech you need - You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.
* Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.
* Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
* The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).
We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.
If you’re ready to take the next step in your career and make a real difference in healthcare, we want to hear from you.
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