Customer Service / Technical Support role - Tech Company in Guildford - Up to £28k
My client is a leading e-commerce company for Electronics repair and retail.
Looking for a bright and ambitious individual to join their IT helpdesk team to bolster their ability to assist their customers with their queries.
You will be part of a growing helpdesk team. You will be able to learn and expand your skills, with lots of opportunities for career progression.
As a Customer Service / Technical Support member, you will be tasked with the below responsibilities:
* Answering the helpdesk phone line & helpdesk ticketing system:
* Answering general queries.
* Investigating issues and resolving them where possible.
* Ensuring that all queries are responded to within timeframes.
* Logging bugs and communicating them to the development team for resolution.
* Basic account management, such as the registration/cancellation of software licenses, assistance with adjusting settings, and educating clients.
* Working with third-party partners to resolve issues
This role will consdier people with a customer service background in customer service or an interest in IT.
The role is being offered on a full-time basis and requires on-site attendance.
If this role is of interest please apply!