Benefits
30 days holiday + bank holidays
Life assurance
Structured career progression + training
Location
West London (3 days onsite, 2 days from home)
Client
WeDo is partnering with a well‑established, international organisation operating across multiple countries, currently going through a strong phase of growth and digital transformation.
Role
This is a Service Desk Analyst position within a global IT function, acting as the first point of contact for users across the business. You will be supporting a diverse, international user base, ensuring a high level of service and clear communication at all times.
Responsibilities
* Providing 1st line support via phone, chat and walk‑ups
* Logging, diagnosing and resolving incidents in line with SLAs
* Supporting hardware, software and access‑related queries
* Escalating issues to wider IT teams where required
* Delivering excellent customer service to a global user base
* Supporting users where English is not their first language
Qualifications
* Minimum 2 years’ experience in a Service Desk / 1st line role
* Experience supporting Microsoft Dynamics is highly desirable
* Strong communication skills with a patient, user‑focused approach
* Languages are a strong advantage, particularly German
* Italian, Spanish, German or Portuguese also beneficial
* Must be able to commute to West London (Driving recommended)
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