Head of Sundry and Adult Social Care Collections
Permanent
Grade 7 - £66,627 - £85,845
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
We are seeking a senior, delivery focused leader to head up this critical income and debt service at a time of significant change. As Head of Sundry and Adult Social Care Collection, you will lead the strategic and operational delivery of sundry debt and Adult Social Care collections. This role will play a key part in the transition of these services into the Revenues and Benefits portfolio, helping to align the service, strengthen controls and embed consistent, high performing collection practices across your portfolio.
You’ll drive performance, maximise income, modernise collection and recovery processes as well as lead and motivate a large workforce through the improved use of data, digital solutions and strong financial governance. You'll ensure our customer journeys are exemplary and that the service provides best value to the residents and businesses of Birmingham.
Key Qualifications
* Senior leadership experience in collections, debt recovery or income services
* A strong track record of improving performance and delivering service transformation
* Experience managing complex budgets and leading large teams
* Confidence working through organisational change
* A customer‑focused, data‑led and commercially minded approach
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
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