Job Introduction
* hours per week
* 5 out of 7 - Shifts - Early - 07:00- 15:00 & Late - 10:00 - 18:00
* £ per hour
* Car parking
Check your localtransport links here: - thedestination you should input is Preston PR1 4AT
Job Description:
We are looking for a dedicated Front of House Supervisor to lead a team of Receptionists, Porters & cleaners at HMRC Preston, St Mark's & St Mary's, St Mary's Street, Preston, PR1 4AT in providing a high standard of guest experience. This role is crucial to meeting our client’s specifications and ensuring the safety and wellbeing of the team. As a Front of House Supervisor, you will oversee daily operations, manage service delivery, and ensure that all team members adhere to policies and procedures.
What you’ll do:
* Supervise a team of Receptionists, Porters & cleaners, ensuring they are trained to meet operational, legal, and client-specific requirements.
* Ensure all aspects of guest services are delivered as per client specifications and housekeeping/infection control/security protocols are followed.
* Manage COSHH requirements, conduct audits, and ensure compliance with health and safety guidelines.
* Monitor the status of equipment, report faults, and manage defect resolution.
* Complete necessary administration, manage payroll information, and liaise with the client contact to ensure smooth operations.
* Lead team briefings and attend client meetings as needed.
* Conduct audits to ensure service delivery standards are maintained and implement corrective actions as required.
* Oversee the HMRC Matrix booking system to optimize occupancy rates and manage the ordering and distribution of catering consumables.
* Key Performance Indicators (KPIs)
o Zero justifiable complaints from building users or client staff.
o Achieving a pass mark in cleaning quality control audits for all relevant areas.
o No health and safety concerns raised.
o All staff trained to the required standard.
o Timely resolution of faults and defects.
o Administration and payroll submissions completed without errors.
o Effective management of service delivery and adherence to client specifications.
What you bring:
* Experience in a similar role and some supervisory or team leadership experience.
* Experience in coordinating conferences and events.
* Proficiency in computer systems and basic numeracy/literacy.
* Strong customer service and communication skills.
* Ability to motivate and lead a team effectively.
* Comfort with working at a fast pace and adapting to changing situations.
* A collaborative mindset and the ability to communicate well with senior management.
Desirable:
* Supervisory experience.
* NVQ qualifications in a relevant field.
* Hospitality experience.
* IOSH accreditation (Health & Safety).
What we offer:
* Fully funded apprenticeship qualifications
* Career development opportunities within Sodexo
* A friendly and supportive work environment
* Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
* Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
* Career Growth – Apprenticeships, learning tools, and development opportunities.
* Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.