Mortgage Administrator | Segensworth, PO15 5TT | Full Time, Office-based |Working hours are 8:30 am–5:00 pm or 9:00 am–5:30 pm | £25,000 – £26,000 per annum + up to £300 monthly bonus
Our client is seeking an experienced and proactive Mortgage Administrator to join their expanding team based in Segensworth. This is a fantastic opportunity to be part of a friendly and professional team, working within a supportive environment that values precision, client care, and continuous development.
You’ll be responsible for managing mortgage applications from deal sign-off through to mortgage offer, acting as the main point of contact between clients and lenders. This is an office-based position (with just one work-from-home day per month) that requires previous mortgage administration experience, ideally within a brokerage setting.
Are you the right person for the job?
* Previous mortgage administration experience (broker background preferred)
* Strong organisational skills with the ability to manage 40–60 active cases at once
* Excellent communication skills, both written and verbal
* Attention to detail with the ability to process and assess documentation accurately
* Customer-focused and proactive, with a positive, problem-solving attitude
* Comfortable working with Excel for data entry and portfolio tracking
* Confident using or learning Salesforce CRM (training provided)
* Ability to work well independently and as part of a small, close-knit team
* Understanding of regulatory and compliance frameworks (KYC/AML) within the mortgage industry
* Onsite presence required (one WFH day per month only)
Desirable:
* Knowledge of mortgage systems, products, and lender processes
* Relevant qualifications such as CeMAP (or working towards)
* Experience communicating directly with lenders, brokers, and clients
What will your role look like?
* Manage approximately 20 new mortgage deals per month, overseeing 40–60 active clients at any given time
* Act as the key point of contact between clients, lenders, and solicitors throughout the application process
* Review and assess client documentation for accuracy and suitability
* Instruct valuations and ensure all necessary checks are completed in a timely manner
* Update internal records, Excel portfolio trackers, and Salesforce CRM with client progress
* Liaise closely with the Completions Team to ensure a smooth handover once the offer is issued
* Maintain clear, professional communication with all parties to ensure an exceptional client experience
* Ensure compliance with all KYC, AML, and mortgage industry regulations
What can you expect in return?
* £25,000 – £26,000 per annum (depending on experience)
* Monthly performance bonus up to £300 (after 6-month probation)
* 25 days of annual leave plus bank holidays
* Nest Pension scheme
* 1 work-from-home day per month
* Opportunities for career progression into team leadership, management, compliance, or sales
* Support towards professional qualifications (e.g., CeMAP)
* Friendly, supportive office culture with ongoing training and development
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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