Due to continued expansion of our maintenance business and a partnership with Renault Trucks, we have an exciting opportunity for someone to join the team at A&D Logistics.
This role will be office based and will be a key part of the workshop and it's development. The ideal candidate must have experience in Service & Maintenance industry and will also have experience of dealing with customers, planning, workshop schedules and all aspects of a customer service role.
You will be responsible for assisting the Workshop Manager and other team members in the efficient and smooth operation of the maintenance activities.
Key Responsibilities
* Manage proactive and reactive workload.
* Responsible for the scheduling, monitoring and maintenance of customer service plans and workshop planner
* Confirming and booking of MOTs, planned and unscheduled work in line with DVSA requirements
* Updating the workshop planner and any other relevant systems before, during and after any work is undertaken
* Actively liaise between customer and workshop on progress of all incremental work
* Ensure accuracy of job documentation received from the workshop
* To carry out any depot administration tasks as required within your role
* All aspects of supporting the Workshop Manager and Team Lead to ensure the workshop runs efficiently and accurately
* Dealing with internal customers such as transport office, drivers and transport manager
* Maintaining compliance records
* Working with Parts department to support ordering parts and receiving orders
Role Behaviours and Skills
* Able to work in an organised and methodical manner in a fast-moving environment
* The ability to organise your own work load and have good team skills
* The desire to deliver excellent customer service
* To be able to modify your approach in specific circumstances to ensure a positive outcome
* Attention to detail
* Flexible and positive approach to changing circumstances and priorities
* An understanding of operator licence laws and regulations
* Computer literate
* Excellent Communication skills
Working hours to be discussed at interview
This position offers a competitive rewards package along with potential 33 days annual leave per year.
Salary – Negotiable depending on experience
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Benefits:
* Additional leave
* Company pension
* Employee discount
* On-site parking
Experience:
* Maintenance Administration: 2 years (required)
Work Location: In person