Are you ready to step into an exciting
leadership role within the hospitality industry? Firmdale Hotels invites
passionate individuals to join our esteemed team as a Food and Beverage
Supervisor at our renowned Charlotte Street Hotel.
As a Food and Beverage Supervisor, you will
play a pivotal role in orchestrating the daily operations of our restaurant,
collaborating closely with senior management and team members to uphold our
commitment to delivering unparalleled customer service and exceeding guest
expectations. This position offers an attractive opportunity for skilled
professionals seeking growth and development in a dynamic environment.
Responsibilities:
* Lead the day-to-day management and operations
of the restaurant and bar, ensuring seamless service delivery.
* Cultivate strong and professional
relationships with guests, ensuring their needs are anticipated and
exceeded.
* Address and resolve guest complaints promptly,
communicating effectively with the Food and Beverage Manager to ensure
swift resolution.
* Maintain compliance with regulatory standards
and internal policies at all times.
* Collaborate closely with the Food and Beverage
Manager to uphold the highest standards of service quality and
consistency.
* Conduct daily briefings with the team to align
on objectives and expectations, fostering a cohesive and motivated work
environment.
* Implement strategies to enhance staff
retention and development, nurturing a talented and engaged team.
What you Need:
* Prior experience as a Restaurant or F&B
Supervisor in a fast-paced, luxury venue.
* Demonstrated passion for Food and Beverage,
with extensive knowledge of quality products and ingredients.
* Understanding of current market trends and
awareness of potential competitors.
* Proven ability to manage, lead, motivate, and
develop a team effectively.
* Strong communication skills, with an emphasis
on clarity and professionalism.
* Excellent attention to detail, ensuring
precision in all aspects of service delivery.
What
We Offer:
* Hourly rate of £19.00 - £21.00 per hour inclusive of
service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to Work 2024
* The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
* Manager of the Year – Helle Jensen – Cateys 2024
* Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
* Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren Street - Michelin keys
* The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
If you are ready
to embark on an exciting journey with Firmdale Hotels and contribute to our
tradition of excellence in hospitality, we'd love to hear from you! Apply now
to join our passionate team and be part of something extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.