Are you ready to step into an exciting leadership role within the hospitality industry? Firmdale Hotels invites passionate individuals to join our esteemed team as a Food and Beverage Supervisor at our renowned Charlotte Street Hotel.
As a Food and Beverage Supervisor, you will play a pivotal role in orchestrating the daily operations of our restaurant, collaborating closely with senior management and team members to uphold our commitment to delivering unparalleled customer service and exceeding guest expectations. This position offers an attractive opportunity for skilled professionals seeking growth and development in a dynamic environment.
Responsibilities
* Lead the day-to-day management and operations of the restaurant and bar, ensuring seamless service delivery.
* Cultivate strong and professional relationships with guests, ensuring their needs are anticipated and exceeded.
* Address and resolve guest complaints promptly, communicating effectively with the Food and Beverage Manager to ensure swift resolution.
* Maintain compliance with regulatory standards and internal policies at all times.
* Collaborate closely with the Food and Beverage Manager to uphold the highest standards of service quality and consistency.
* Conduct daily briefings with the team to align on objectives and expectations, fostering a cohesive and motivated work environment.
* Implement strategies to enhance staff retention and development, nurturing a talented and engaged team.
Qualifications
* Prior experience as a Restaurant or F&B Supervisor in a fast‑paced, luxury venue.
* Demonstrated passion for Food and Beverage, with extensive knowledge of quality products and ingredients.
* Understanding of current market trends and awareness of potential competitors.
* Proven ability to manage, lead, motivate, and develop a team effectively.
* Strong communication skills, with an emphasis on clarity and professionalism.
* Excellent attention to detail, ensuring precision in all aspects of service delivery.
Benefits
* Hourly rate of £19.00 - £21.00 per hour inclusive of service charge.
* Access to Wagestream, our financial wellbeing app – stream your accrued earnings before pay day, benefit from everyday savings and real‑time financial coaching.
* Health cash plan (including contributions towards dental, optical, alternative, and complementary therapies).
* Discounted cinema tickets, gym membership, travel, retailers and restaurants.
* Complimentary meals on shift.
* Referral bonus scheme for recommending top talent.
* Flexible scheduling without split shifts.
* Dry cleaning service for work attire and discounted personal dry cleaning.
* Enhanced holiday allowance based on length of service.
* Season ticket loan for convenient commuting.
* Ongoing training, professional development, and fully funded English lessons.
* Regular social events, team activities, and fitness sessions.
* Benefits like cycle to work scheme and annual long service awards.
* One allocated paid day per year for volunteering work.
* Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
* And much more!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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