Job Description
Service Desk Engineer
Location: Northampton Salary: Up to £32,000 Set-up: Flexible Working Company: Market-Leading IT Provider
We're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton.
This is an excellent opportunity for an ambitious IT professional to join a well-established organisation that invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients.
The Role
As a Service Desk Engineer, you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. You'll work closely with senior engineers, gaining valuable experience while developing your technical skillset.
The role is primarily office/home-based with occasional visits to client sites when required.
Key Responsibilities
* Providing 1st line technical support via phone, email and remote tools
* Logging, updating and resolving support tickets
* Troubleshooting hardware, software and network issues
* Supporting Microsoft 365 environments
* Managing user accounts and permissions through Active Directory and Azure
* Escalating complex issues to senior engineers where appropriate
* Maintaining excellent customer service standards throughout the support process
* Assisting with IT deployments and client onboarding projects
Skills & Experience
We're interested in candidates who have experience with some or all of the following:
* Previous experience within an IT support or service desk environment
* Microsoft Windows 10/11
* Microsoft 365
* Active Directory
* Azure / Entra ID
* Basic networking knowledge (DNS, DHCP, TCP/IP)
* Strong communication and problem-solving skills
* Full UK driving licence preferred due to occasional client site visits
What's on Offer?
* Salary up to £32,000
* Flexible working arrangements
* Exposure to a wide range of technologies and projects
* Clear progression and development opportunities
* Supportive and collaborative team environment
* Opportunity to work for a market-leading IT provider with an excellent reputation
* Ongoing training and certification support
If you're looking to take the next step in your IT career with a forward-thinking organisation that values its people, we'd love to hear from you.