Customer Service Administrator / Accounts Assistant
Hours: Monday to Friday, 9:00 AM 5:30 PM (1-hour lunch)
Our client, a well-established and fast-paced organisation in the warranty services sector, is currently seeking a Full-Time Administrator / Accounts Assistant to join their busy team. This is a fantastic opportunity for a confident and organised individual to take on a varied support role within a collaborative environment.
Key Responsibilities:
* Handling inbound telephone calls from customers, retailers, and claims agents
* Navigating and updating the warranty claims portal
* Managing email correspondence with retail partners
* Coordinating parts ordering and delivery tracking
* Raising invoices and processing daily bank transactions
* Supporting credit control processes
* Addressing and resolving occasional customer or retailer complaints
Key Requirements:
1. Excellent telephone communication skills this role is primarily phone-based, so confidence and clarity are key
2. Basic accounts knowledge is essential (e.g., invoicing, transactions)
3. Previous claims experience is preferred but not essential
4. Strong attention to detail and the ability t...