Viewings & Enquiries Co-Ordinator Salary: Competitive Benefits BonusLocation: Bournemouth (Head Office)Reporting to: Senior Property Consultant About the Role We’re looking for a highly organised and customer-focused Viewings & Enquiries Co-Ordinator to join our busy Resales team. This is a fast-paced, office-based role where you’ll play a key part in supporting property sales by managing viewings, handling enquiries, and delivering an exceptional customer experience. You’ll work closely with Property Consultants, House and Estate Managers, vendors, and buyers to ensure every interaction runs smoothly—helping us achieve and exceed sales targets while maximising the value of every property viewing. What You’ll Be Doing Coordinating and booking property viewings, ensuring all parties are fully informed Handling incoming calls and enquiries from potential buyers and sellers Following up after viewings to gather feedback and communicating this to vendors Matching buyers with suitable properties and suggesting alternatives where needed Supporting Property Consultants by passing on qualified buyers ready to make offers Managing the Resales Enquiry Mailbox and ensuring timely responses Recording and maintaining accurate data on the sales system Converting leads into viewings and supporting the sales pipeline Producing notifications and updates for buyers and sellers Assisting with training new team members and participating in ongoing training What We’re Looking For Skills & Experience: Previous experience in estate agency, lettings, property sales, or a similar customer-focused role (desirable) Strong administrative and organisational skills Excellent communication and interpersonal abilities Confident using Microsoft Office and web-based systems Experience handling enquiries and following up leads within deadlines Personal Attributes: Self-motivated with the ability to work independently A positive, “can-do” attitude and strong team spirit Highly organised with the ability to multitask and prioritise under pressure Customer-focused, empathetic, and professional Confident handling sensitive or challenging conversations Results-driven with a proactive approach Qualifications GCSE Maths and English (Grade C/4 or above) or equivalent Further education (e.g. A Levels) desirable Why Join Us? Be part of a supportive and collaborative team Opportunity to develop your career within a growing property business Ongoing training and development A varied and rewarding role where no two days are the same Additional Information This is an office-based role in Bournemouth Occasional travel to developments or meetings may be required Flexibility to work additional hours when needed to support business demands If you’re passionate about delivering excellent customer service and thrive in a fast-paced environment, we’d love to hear from you. Apply today and take the next step in your property career!