Operations Manager – Rented Housing * Location: Home based, with regular travel across Essex, East and South East London and Kent. * Salary: £63,989 per annum * Contract: 37.5 hours per week, full-time, permanent * Interview Date: Assessment and Interview Day – 7th August 2025 at the Heals Building in London. At Anchor, we’re passionate about providing safe, high-quality homes and services for older people. As the largest not-for-profit provider of specialist housing and care in England, we’re proud to support thousands of residents across the country. We’re looking for a driven and people-focused Housing Operations Manager to help us lead our rented housing services across East and South London—someone who can balance performance with purpose, and who’s ready to make a real difference every day. About the Role Reporting to the Regional Head of Housing Services, you’ll be accountable for the operational performance, compliance, and service delivery of a diverse portfolio of housing schemes. Managing a significant budget (circa £8m) and a multi-disciplinary, geographically dispersed team, you’ll drive high performance across all key business areas: resident experience, health and safety, occupancy, arrears management, team development, and stakeholder engagement. Key Responsibilities: * Leading housing operations across the region and ensuring services meet all legal, regulatory, and policy requirements * Building and developing a high-performing, engaged team—motivating them through change and supporting continuous improvement * Acting as a local lead for resident engagement and wellbeing, and handling more complex or sensitive issues when they arise * Using a balanced scorecard approach to monitor KPIs including occupancy, arrears, compliance, resident satisfaction, and budget control * Working closely with other teams to ensure maintenance, safety and safeguarding responsibilities are met * Helping to deliver our strategic plan for rented housing at the local level * Collaborating with local authorities, commissioners, and other external partners to improve and expand our service offer About You You’re an experienced operations leader with a track record of delivering results in a resident or customer-facing setting. You understand what it means to lead services that truly matter to people and are confident managing risk, change, and complexity in a regulated environment. Essential Skills and Experience: * Experience managing large or complex housing or care operations, ideally with knowledge of services for older people. * Proven ability to lead, motivate and develop geographically dispersed teams in fast-paced or change environments. * Strong understanding of tenancy management, arrears, ASB, safeguarding, and compliance. * Financial acumen and experience managing significant budgets. * Skilled in handling complex resident and stakeholder issues with diplomacy and accountability. * Excellent communication, problem-solving, and decision-making abilities. * Experience working with external stakeholders including local authorities and service commissioners. * Educated to degree level or equivalent, or QBE with substantial relevant experience. * A full UK driving licence and ability to travel across your district are essential. Please note, the advert may close sooner than the listed deadline if we receive sufficient applications